Contact the Ontario Condo Information Centre for Help


For personal and confidential attention from our condo assistance team, e-mail your questions and concerns to: contact@condoinformation.ca


IMPORTANT: In your e-mail, please state location of your condo building, name of your condo corporation, and name of your condo's property management company. This information will help our team offer you a more informative reply. Send your e-mail to: contact@condoinformation.ca


On a typical day we receive many inquiries from concerns condo owners or directors on condo boards. We prioritize replies based on various factors, including our available time as volunteers and the type of inquiry. We focus on assisting condo owners and condo board directors who live in Ontario.

Please note that we do not provide legal advice (we are not lawyers) and we do not provide legal interpretations of your condo documents, rules, by-laws or declaration. If you live in Ontario we may be able to provide referrals to well-regarded condo lawyers, litigators or paralegals who can offer you legal advice on those matters.

We also can provide referrals to specialized condo fraud examiners if your concerns involve suspected financial anomalies in your condo corporation or suspected corrupt business practices of contractors, condo property managers, or condo board members.

Starting in 2018 the Condominium Authority of Ontario is in full operation. Please visit the CAO web site to learn about dispute resolution services and education programs offered for condominium directors and owners in Ontario. The CAO also provides official request forms for all types of matters involving condo owners, boards and management.


For personal and confidential attention from our condo assistance team, e-mail your questions and concerns to: contact@condoinformation.ca

IMPORTANT: In your e-mail, please state location of your condo building, name of your condo corporation, and name of your condo's property management company. This information will help our team give you a more informative reply. Send your e-mail to: contact@condoinformation.ca


Below is e-mail feedback from condo owners who received assistance from our team in recent months.

Contact our team if you live in Ontario and are seeking help for issues you are experiencing in your own condominium.


Thank you again. Your insights are extremely helpful.

Thank you for your time and your support. You are an angel.

Thank you so very much for your reply and your valuable advice and informations provided.

Your advice is greatly appreciated, thank you very much in advance.

Thank you. I have learned a lot from your website.

Thank you so much. Your quick replies are much appreciated.

Thank you again for getting back to me.

Thank you so much for your response.

Thank you for your assistance.

Thank you so much. Your organization is an EXCELLENT resource.

Thanks again for helping condo owners find the resources to fight for our rights.

Thank you so very much for your advice. You will never know how much your caring and advice meant.

Thank you for your prompt response. Best regards.

Thanks so much for getting back to me so promptly.

You are a wonderful service for condo boards and owners.

Thank you so much, I want to thank you for your speedy response.

Thank you for your help.

Thank you, you have been most helpful.

Thank you so much for your prompt reply.

Thanks for your help. I really appreciate it.

Thank you for your suggestion. I appreciate all you have done so far.

Thank you for your quick response.

You have been very helpful. Thanks again!

I really appreciate this information.

Thanks for your prompt response.

I am so happy I came across your page.

I am a condo owner and am very impressed with your website. Thank you.

I thank you for your prompt replies.

Thank you for your prompt and wise response.

Thank you, very much appreciated!

Thank you so much.

Thank you for the prompt reply!

Thank you so much for your help and so quick response.

Thank you for prompt response and all those referrals.

Will do, thanks for your prompt response.

Thank you for your help, greatly appreciated.

Thank you so much. Really appreciate your help when a homeowner, single woman living on her own, is so desperate and powerless in fighting the injustice.

Great advice. Thank you.

Many thanks for taking the time to read my email and I look forward to your response.

Thank you for the great information that you share with fellow condo owners.

Thank you for your response and support. Really appreciate the help.

Thank you very much for your time and responses.

Many thanks for your response, much appreciated.

Thank you very much. Your website is very informative.

You are the only site I've seen that truly gets what is going on.

Thank you for your prompt reply. Much appreciated.

Good suggestion. I’ll give it a try. Thank you.

I sincerely appreciate your encouraging words.

Thanks again for your prompt reply and sage advice.

Thank you for the very prompt reply.

Thank you for any help you can provide.

Thank you kindly for your help.

Thanks again for your guidance.

Thank you kindly for your time, any information you can provide would be most appreciated.

Thank you so much for your guidance.

Thanks for your guidance.

Thanks for your attention to this issue.

I recently found your website and have appreciated all the information in it.

So much appreciation for you for your help, thank you.

Thank you for the great help.

Thank you for your quick reply, and I plan to share with the rest of the board.

Thank you for your guidance.

Thank you again for your guidance in this matter. I will keep you updated.

Thank you, I will take your advice and follow-up with lawyers.

I appreciate your help and always read your site. It’s been very helpful.

Thank you, I appreciate your help.

Wow. That was fast! Thanks.

Thank you for the very quick reply.

Once again, I thank you for your help.

Thank you in advance, and the very informative site.

Thank you so much for your response. I don’t know who to turn to.

Thank you for your reply so soon.

Thanks for your quick response.

Thank you very much. This is an excellent response and exactly what I needed to know.

Thank you so much for the prompt response... Again, thank you for your assistance.

I would like to first thank you for providing such helpful information for condo owners on your website.

Okay, thank you for your help!

Thank you for responding so promptly. Thank you for your help.

Thank you for your quick response.

Many thanks for your reply.

Thank you for your patience with me. I’m just learning all this and how unfair it is. Thanks again for your help.

Thank you for your help with this.

A million thanks.

Love your website.

Thanks for getting back to me so quickly.

This is great. Thank you!!

Thank you for your guidance on this.

I am so thankful for your response.

Thank you for the tip.

Thanks for your prompt reply.

Thanks for your help.

Thank you for your help.

Thank you for your prompt answer. Your help is much appreciated.

Thank you so much for this information, this is extremely helpful.

Many thanks for this.

I appreciate your help.

Thank you for your help. This website is an incredibly valuable resource.

Your articles are awesome. Your site is very interesting.

Thanks again for your help. I really appreciate it.

Thank you very much for this info! It's a relief to have this information.

Thank you for your help.

Wow! I appreciate the quick response on this.

Thanks very much for all your help. Much appreciated.

I do thank you for your help.

Your emails genuinely make my day at this point :)

Thanks so much!

I just wanted to thank you from the bottom of my heart for taking the time to provide me with recommendations for lawyers. It has been an incredibly lonely and hard fight and I really needed the support.

Again, I really appreciate the guidance.

Thank you SO MUCH for this information, this is incredibly helpful.

Thank you. I very much appreciate your prompt response.

I am so grateful to you for this kindness and your much appreciated response.

Thank you for your help.

Thank you for your prompt response.

Thank you very much. Not the answer I wanted but you cleared up the issues.

Thank you very much for such a quick reply!

Thank you so much once again.

Really appreciate your help getting through ... I had more headway after your advice than in the 2.5+ years leading up to it.

Thank you again! All the best.

Thanks very much!

Thank you for your great support and help to Condo owners and Management.

You've been so helpful.

Great, thank you!

Thanks so much for getting back to me.

Thanks a lot for prompt response.

Thanks very much for responding to my request for help ... Your response is greatly appreciated.

I really appreciate your advice and at this time of the night? I am impressed. Again, thank you and my best regards always.

We are all pleased with your speedy response and helpful information. Thanks again.

Thanks, great options to consider. Appreciate your help.

Thank you for quick reply, appreciated.

I appreciate all your time and everything you're able to do.

I am grateful for your reply.

Thank you for this helpful tip and information.

Thank you for the info.

Will do, thank you for your time! Really appreciate the insight, as this is our first home.

Thank you for getting back to me so quickly.

Thanks for the prompt reply and valuable input. Much appreciate your help.

Thank you for your usual prompt reply to my email.

Thanks for your speedy response.

Thank you for so quick response.

Thank you so much for all the work you have done on behalf of condo owners. We are so grateful to have the information and guidelines that you provide.

I am so thankful that you are communicating with me.

Thanks for your quick responses today.

Would like to say thanks so much for creating such beautiful site with lots of beneficial information.

Have been finding your information centre VERY useful!

Thank you for the advice and the links to information needed in pursuing this issue.

Thank you for the abundance of good information on your website.

Your site really boosted my morale this morning.

Thanks for the quick response.

Your responsiveness is incredible.

Thank you for your help!

Thank you for your swift response.

Thank you very much for your quick reply, much appreciated.

Been reading your site on the internet and appreciate the awareness you are bringing to condo owners.

Thank you for the information!

Thank you for the reply ... Thank you for your help.

Ok I appreciate the info!

You have been very helpful, thank you so much.

Thank you for your email. It helps a lot.

The issue appears to have been resolved. I truly appreciate your assistance and recommendations in this matter.

Again, let me thank you wholeheartedly for a prompt reply.

I want to thank you for great speedy service and right to the point, you made my day.

Thank you very much for your response, I didn't expect a reply this quickly over the weekend.

I want to thank you so much for assisting me over the last three years. It is such a relief to know you are out there to help the Board when we have questions that need some direction to getting an answer. Again many thanks.

Thank you! For your help.

Thank you for the quick reply.

Thank you so much for your help.

Thank you for your very quick reply.

Thanks for the website chock full of information and examples.

Thank you again for your response.

Thank you that helps a lot!

Thank you for your time and effort.

I'm very grateful for this resource!

Excellent thank you.

Thank you SO much for this info.

I appreciate your quick response. Thank you.

Thank you so much for your help.

Thank you for your quick response.

Thank you for your very prompt reply.

Thank you very much!!

Thank you so very much again for all of your assistance!! You guys are terrific and a much needed service.

Thank you so much for this information. It is greatly appreciated.

Thank you so much for your time and quick response to my concern.

Thank you for your time and we really appreciate your help with this matter.

Thanks for your very timely response.

Your site gives a lot of good information ...

Thanks ever so much!

Thank you for your super quick response, I appreciate it.

Thank you for the super quick response.

Thank you for the guidance, and the reference. I will use it!

Thank you so much!

Thank you again for your time and assistance in this matter.

Thank you so much for your prompt response. I appreciate the suggestions.

Thank you very much for everything.

Many thanks!

I really appreciate your help.

Thanks for getting back to me so quickly.

Thank you very much, this is extremely helpful info!

Wow, cool idea. Thanks for the suggestion.

Wow this is really a good service. Thank you.

Thanks for your quick and decisive response!

Thank you very much once again for all of your help.

Thank you so much for the quick reply!

Thank you for the quick response.

Thank you very much for the prompt reply.

I really appreciate your review and feedback.

I sincerely thank you!

Thank you for your quick feedback.

Thank you for your quick reply.

Thanks for your response and listening to my frustration. I am very pleased with your promptness.

Thanks again, you've been great.

Thank you so much for being a valuable resource.

Thanks for all the help, you've been great.

Thank you so much for being a valuable resource.

Thank you very much for your assistance. I really appreciate it.

Thanks for taking the time to answer my question.

Thank you again for taking time listening and expressing interest.

Thanks for your immediate response. This would be very useful in my discussion.

Will do, thank you for your guidance.

Thank you so much for taking the time to send along this information. I appreciate it.

Thank you so much for your help.

Thank you for your information. Greatly appreciated.

Again, thank you, your help has been invaluable.

Once again your input has been invaluable.

Thank you for your prompt assistance. Your guidance is very appreciated.

Very very grateful for your help and suggestion on this.

You provide some amazing information! Thank you for all your work!

Thank you for your very quick reply.

Thank you for the extremely swift response!

Thanks for all your ongoing help and encouragement.

Perfect! Really appreciate your help.

I sure appreciate the job you do.

Many thanks for your assistance. You can't imagine the relief it has brought as we struggled with this for the past months ... Much appreciation.

Thanks so much for this. I will definitely keep you posted.

You are fantastic by the way I so appreciate all your help. I appreciate your help a lot.

Very much appreciated, thank you.

Thank you very much for your suggestion.

Thanks for the info, much appreciated.

Thank you thank you thank you!! I really appreciate your advice.

Thanks again for all your help.

I have found your site helpful in the past, so again I'm turning to you for guidance ...

Thank you so much for responding me again.

I am happy that I could find out there a place that at least could help us or guide us with this situation.

You are fantastic by the way, I so appreciate all your help.

Thanks for your prompt reply.

So supportive! Thank you.

... You are so amazingly supportive.

Thank you for the quick reply.

I really appreciate your time.

Ok, thank you so much for all the communications. This support is awesome!

Wow, I cannot believe the support from this site ... Thank you, thank you!

Your awesome!!!!!

Thanks again ... you have no idea the boost you have given me ... greatly appreciated! Thank you for the quick response.

I so appreciate your help, your support & guidance.

Thanks for the quick response!

Thank you so much for your help.

Thank you. I really appreciate your immediate response.

Thank you so much!!! I will start the process tonight. Again Thank you!

Thank you for your response and suggested link which is very helpful.

Thank you for your dedication.

Great advice and thank you for your immediate response.

Thanks for your time, I really appreciate that.

Thanks very much!

We can't thank you enough for your help.

Thanks a bunch for your comments.

Thank you ever so much for quick response ...

Thank you for that information ... very helpful.

Thank you very kindly. We appreciate the much needed goals and purposes of the Condo Information Centre.

I'm glad I send an email to you guys. Thanks again for your help.

OMG! I can't tell you enough how wonderful you guys are!!! I did not expect you (volunteers) to go through this so quickly and try to help. Thank you soooo much!

Thank you so much for your prompt reply and assistance in this matter.

Thank you, I really appreciate it!

Thank you very kindly for the recommendation.

I'm glad I send an email to you guys. Thanks again for your help.

Thank you so much for the guidance, I will follow your great advice.

We truly appreciate all the information you sent and that you took the time to help us navigate through this frustrating event.

Thank you, for many things ... the speedy response, the great ideas and insights.

You are articulate and knowledgeable as well as generous with your time, thank you.

This is an amazing service you provide. Your website is very helpful. Thank you.

I appreciate you help in this matter. Thank you so much.

I really appreciate your help.

Great response! My thanks.

Again, thanks so much!

Thank you so much for your help! I really appreciate it!

Thank you so much, you have been a God send to me ...

Thank you for not only answering my question but expanding on it.

I really do appreciate your patience and the promptness of your informative responses.

I'd hate to think what I would do if you weren't available! Keep up the good work.

God bless you. Thank you for responding.

Just want to say thank you from the bottom of my heart for your support in our endeavour ... The only one that cares is your office.

Excellent! 1000x Thanks.

Thank you very much for this. I appreciate your support.

Thank you. I appreciate the advice and the quick response.

I am so appreciative of the excellent insights/info you offer on your site.

Thank you so much for your response. You are the first person I have had contact with that actually cares! Many thanks.

Thank you for the information. We appreciate your help with this.

Highly appreciate your time and support.

Thank you very much for your prompt response!

I am rather shocked to get such a quick response! Thank you.

Thanks very much for your extremely useful and very speedy response. It was exactly what I needed.

Your service is indispensable for people like myself. It's actually very comforting to know that there are people we can turn to help us understand something of which we know very little!

You are indeed a blessing! Thank you so much for your help. I truly appreciate your help. It's been an ordeal and this gives new hope to getting all this stuff wrapped up.

Again, thank you! Don't know how you do it but your extremely prompt replies are very much appreciated.

Thank you so much for your assistance. We greatly appreciate it.

I truly great appreciated your advice and help. Your advice was amazing. Thank you for leading me the right way from my very dark tunnel. Thank you so very much.

Thank you very much for all your help. It has all been greatly appreciated.

My thanks go out to you very knowledgeable and helpful volunteers at condo information .ca !!!

I really appreciate having someone with which to discuss situations, it's a real help.

Thank you for your advice. It is 100% SOLID and much better than even the official government sources. You are a Godsend. Keep it up. You are badly needed.

Thank you very much for both your prompt and informative reply. Huge help.

I really appreciate this service, especially as it is run by volunteers!

Thanks for the valuable information and guidance ...

You are the best!!

Thank you again; you guys are a huge help!

Your help has been extremely useful and educating.

I would like to thank you for your site; you are the true "authority" on condo issues.

Thank you for your great help.

Thank you so very much. I can not tell you how greatly I appreciate someone even acknowledging my concerns and safety. I will right away look into all your suggestions. Thank you once again.

Thank you so much for your assistance!

Thank you for your quick response. The content you provided exceeds my expectations!

I would like to say that I am very impressed with your prompt reply and informative answers. Thank you for your assistance.

Thank you again! It was very helpful, I'm glad that your organization is existed!

Ok - that's very helpful. You guys provide an amazing service and I really appreciate it ... thank you!

Hello wonderful people at Condo Information Centre!

Thank you as usual for your fast answer.

Thank you for your response. You all do a great job ... we all appreciate it!!!

Thank you very much for the contact.

Thank you again for your feedback and suggestions.

Thanks again. I appreciate that you are here to help us all through the condo politics.

THANK YOU FOR YOUR HELP! Well Appreciated!!


For personal and confidential attention from our condo assistance team, e-mail your questions and concerns to: contact@condoinformation.ca

IMPORTANT: In your e-mail, please state location of your condo building, name of your condo corporation, and name of your condo's property management company. This information will help our team give you a more informative reply. Send your e-mail to: contact@condoinformation.ca